Administrative Assistant II – Neurosurgery Cranial Program Float

UCLA Health
August 6, 2022
Los Angeles, CA
Job Type



This will be a full time 100% career position in the Department of Neurosurgery. The Administrative Assistant will act in a diversified position within the Department of Neurosurgery in the David Geffen School of Medicine. You will act as a central key administrative assistant who will rotate and fulfill administrative duties and/or front desk duties, dependent on the needs and requirements of the department. Duties are anticipated to change on a daily basis contingent on which Neurosurgeons office is in the highest need of assistance. You will work in both a clinic, as a front desk position, and as an assistant in an administrative setting. You will provide coordination of care, continuity, follow-up, and support for the patients and their families.

Responsibilities include but are not limited to: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, enter referrals and orders, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned on an as needed basis.


High degree of adaptability

Comfortable with changing work flows

Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload

Demonstrated basic knowledge of physician office policies and procedures

Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing and administrative personnel

Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community

Current knowledge of neurosurgical diagnosis, treatments, and terminology

Verbal and composition skills to convey detailed medical information

Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows.

Knowledge of University forms and procedures

Ability to triage incoming calls with efficiency

Must have the flexibility to be able to handle variable Neurosurgeons calendars

Knowledge of University's Electronic Medical Record System preferred

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each persons unique achievements and experiences to further set us apart.

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