Counselor-Case Management

January 9, 2021
Anaheim, CA
Job Type


Job Description Summary


Education: Bachelor’s degree from an accredited college or university, preferably in a human services related field, or four (4) years of experience in employment services, or human services.

Skills/Experience required:

  • Ability to interact successfully with program participants, project staff, clients and subcontractors
  • Computer proficiency in Microsoft Office programs including Excel
  • Use database management programs
  • Establish relationships with employers and community groups
  • Demonstrate ability to work with culturally diverse populations
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously, working as a team member, as well as independently
  • Ability to successfully execute many complex tasks simultaneously, working as a team member, as well as independently
  • Bilingual capabilities in Spanish, Vietnamese, Farsi or Arabic preferred.


  • Provide case management to a caseload of specialized CalWORKs Participants working towards the goal of self-sufficiency and unsubsidized employment under the general supervision of the Case Manager Supervisor.
  • Provide Participants with a clear understanding of the CalWORKs/WTW program and services.
  • Provide encouragement and support to Participants to ensure successful participation in each step/component of the CalWORKs/WTW program.
  • Serve as primary linkage between Participant and program services.
  • Provide continuous motivation to keep the Participant moving toward employment goals.
  • Interview Participants to elicit basic program information for entry in computer information system(s).
  • Review Participant information for exemption from the CalWORKs/WTW program and good cause for non-participation.
  • Advise the Participant of program choices and refer them to the appropriate CalWORKs/WTW Activity based on Participant evaluation, and Orange County CalWORKs/WTW Policies and Procedures.
  • Assess for Supportive Services needs, make appropriate referrals for services and coordinate ongoing services needs on a regular basis with County staff per COUNTY Policy.
  • Monitor progress of the Participant through the CalWORKs/WTW Program.
  • Conduct good cause determination.
  • Maintain accurate case records for the Participant in the computer information system(s).
  • Re-engage and educate non-compliant Participants on the benefits of participating in the CalWORKs/WTW Program.
  • Re-evaluate Participants for previously unreported and/or undetected barriers to participation and assess their current knowledge, aptitude, still, and experience for work.
  • Provide Participants intensive outreach services including face-to-face, off-site, and home visits.
  • Conduct follow-up Participant meetings and appointments to validate program activity and continued progress.
  • Complete monthly contacts as required.
  • Complete case narrations as required.
  • Complete and submit reports as required.
  • Perform other duties as may be assigned by management.

    Essential Duties and Responsibilities:
    - Develop working relationships with customers and monitor engagement and progress.
    - Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
    - Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
    - Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
    - Follow-up with customers to ensure that their needs are met and questions and concerns are resolve.
    - Interact with other team members to provide expertise and assistance in resolving participant issues.
    - Maintain accurate and timely case notes on all customer contacts and document activities.
    - Share information about outreach and engagement efforts with project staff.
    - Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
    - Perform other duties as may be assigned by leadership.

    Minimum Requirements:
    - High school diploma or GED required; Associate's degree from an accredited college or university preferred

    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

  • Only registered members can apply for jobs.

    Related Jobs

    January 17, 2021
    January 17, 2021
    January 17, 2021
    Program Manager   Atlanta, GA new
    January 17, 2021
    Motion Graphic Designer   Burbank, CA new
    January 17, 2021