This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves /customer complaints by identifying problems, troubleshooting of issues with purchase orders and coordinating appropriate corrective action. Assesses customer needs and promotes company products and services. Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. Handles Inbound/Outbound phone calls, emails and texts to customers.
At least two years related experience is required. Bilingual English and Spanish Speaking Preferred
5 years of Call Center Experience preferred. 5 Years of Customer Service experience preferred AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.