Customer Service Representative

Blakerse Constructions
Published
August 27, 2020
Location
Los Angeles, CA
Category
Job Type

Description

The Customer Service Representative (CSR) provides day-to-day service to fellow employees, and customers. The CSR is responsible for helping the agency achieve growth and retention objectives by providing timely, accurate and professional service to all customers.

What You’ll Do:

  • Responsible for taking inbound order calls, and helping customers by addressing any issues
  • Keep accurate records and document customer service actions and discussions
  • Take ownership of customer and order issues and follow problems through to resolution
  • Focus on ensuring that daily departmental goals are met using a Customer First philosophy
  • Maintain an orderly workflow according to priorities
  • Assist with Training for seasonal staff during Peak, and new hire training
  • Mentor and develop Seasonal customer service reps during Peak, Team Leader
  • Maintain an orderly workflow according to priorities
  • Other Customer Service initiatives as time permits
  • Ongoing Customer Service training as-needed

Who you are:

  • The successful candidate will be a people person, with the ability to multi-task, prioritize, and manage time effectively.
  • Customer orientated with the ability to adapt/respond to different types of personalities
  • Proven customer support experienced, 3+ years
  • Experienced in CRM systems and practices, working knowledge of Excel and Word
  • A team player and self-starter who's able to collaborate across teams and job functions
  • Extremely organized and attentive to detail
  • Armed with excellent record-keeping and documentation skills

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Employee Discount
  • Health Insurance
  • Paid Time Off
  • Vision Insurance
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