Customer Service Representative

Published
September 12, 2020
Location
Chatsworth, CA
Category
Job Type

Description

As the Customer Service representative you will continually work towards self-development to stay current on customer service, order fulfillment and sales procedures and practices. This person will thrive in a fast-paced environment and have exceptional attention to detail. We are looking for a solutions-oriented individual who is eloquent and extremely organized, with perfectionist standards.

Core Responsibilities
•Cross-functional Communication & Collaboration
•Customer Support & Operations
•Returns Support & Operations
?Administrative Support
•Resolving Issues Essential Functions
•Make outbound calls to customers providing resolutions for returns requests and/or status order updates.
•Maintain customer documentation in CRM to ensure compliance with company
•Prepare supporting documentation
•Communicate and cooperate with other company departments in pursuit of expedited deliveries and reduced lead-time commitments.
•Provide support to customer general product inquiries, billing questions or other concerns

Desired Qualifications
•3+ years? experience in customer support/administrative support role.
•Knowledge in CRM preferred.
•Bachelor's degree required.
•Excellent problem solving, interpersonal and communication skills both oral and written.
?Strong organizational skills, ability to multi-task and must be able to work under pressure.
?Must be results-oriented and able to work both independently and in a team environment. Please call Raquel Escoto-Gutierrez at AppleOne Woodland Hills.
AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

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