Director of Customer Service (Management)

Elite Placement Group
July 22, 2021
Pasadena, CA
Job Type


Director of Customer Care $100k-$120k + excellent benefits

Full Time Direct Hire 100% In Office

Location: Pasadena

Technology corporation in Pasadena is searching for a Director of Customer Care.

Position Responsibilities

Manage the strategy for customer care organization and provide first class customer service

Establish KPI targets, measure department success and deliver a consistently high level of customer satisfaction and experience

Create and maintain a unified system to understand customer issues and enhance customer satisfaction

Provide the voice of the customer so that the company continues to deliver a Tier 1 experience: product, policy, and servicing in all its forms.

Develop the Customer Care team and leaders to positively impact long-term success of department and career growth/aspirations

Manage department P&L / budget

We will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the State of California Fair Chance Initiative for Hiring.

Only registered members can apply for jobs.

Related Jobs

Utility Worker   Commerce, CA new
July 24, 2021
Rowan Nurse Ear Piercer   Rosemead, CA new
July 24, 2021
Licensed Vocational Nurse - OB/GYN   Los Angeles, CA new
July 24, 2021
July 24, 2021