Government-Funded Customer Service Representative

Encompass Core
September 22, 2022
Anaheim, CA
Job Type


Encompass seeking to expand its Customer Service Team in the local Anaheim area.

Our company works with the Federal Lifeline Program, a government-funded program that allows us to work with individuals in underserved communities. Through the program, we are able to enroll and give certain individuals in these communities a free cell phone so that they are able to raise their socio-economic status.

As a Customer Service Representative, you will:

  • Follow up directly with members of the community on a daily basis
  • Become an expert on the program and be able to educate and inform participants
  • Learn our systems to be able to enroll participants in the Federal Lifeline Program
  • Upsell participants on any accessories that may be beneficial to the participant
  • Fully understand the goals of the Federal Lifeline Program and our partnership
  • Maintain detailed records of program participants and daily communications with members of the community
  • Work daily as a team in order to further the goals of the company
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