Police Dispatcher

City of Pasadena, CA
September 22, 2022
Pasadena, CA
Job Type


The Pasadena Police Department is looking for energetic, highly detailed, and effective communicators to join our team of professionals in handling 9-1-1 emergency calls for the City of Pasadena. The successful candidates will be committed, conscientious, and motivated to help people and provide excellent customer service to both external and internal customers. Police Dispatchers currently work a 3/12 work schedule that includes nights, weekends and holidays. This is an excellent and rewarding career opportunity to join a World Classlaw enforcement agency.Come join our team!

About theCommunications Team

Our communications team is committed to providing timely and professional service to every call for help for the safety and security of the public. We are motivated, dedicated, and trained professionals who provide the vital link between citizens and public safety personnel. We embrace and infuse the values of pride, professionalism and integrity into all aspects of our operations. We work in a newly remodeled Communications Center with mountain views and ergonomic work stations. We work behind the scenes on the Tournament of Roses Parade and on many Rose Bowl events. We offer progressive work schedules for around the clock coverage.

Click here to learn more about us and to view an informational video on the communications team.

Must type 45 words per minute with 95% accuracy. Click the link below to review detailed information regarding typing certificate requirementsTyping Certificate.A typing certificate must be attached to the job application at the time of submittal. Hard copies will not be accepted.

Essential Functions

The major responsibilities of this position are listed below. For further information, please review the job description.

* Operates radio,automated telephone and computer-aided dispatch (CAD)systems to receive and transmit non-emergency and emergency 9-1-1 calls from the public; evaluates, prioritizes and sequences incoming information and determines number and type of units to send to an incident; determines nature and priority of calls and/or transfers calls to the appropriate agency.
* Dispatches police personnel and equipment to incidents according to established procedures; maintains radio contact with police units on assignments; notifies other departments of needed support services; monitors the status of police units and their locations; monitors radio frequencies for mutual aid; keeps appropriate supervisory personnel informed of the situation and dispatches additional personnel and equipment asdirected; notifies other jurisdictions when necessary
* Responds to field unit requests via radio ortelephone for information, tow truck, paramedics, animal control and notification of hospitals or other law enforcement agencies; performs inquires via CLETS, DOJ,National Crime Information Center, FBI, StolenVehicle Systems.
* Receives, enters and relays situational information such as suspect descriptions location updates and other responders in the area to field units.Notifies other agencies and departments by telephone or radio in order to coordinateactivities.
* Testifies in court as necessary.
* Enters, maintains, retrieves, and interprets data in police department computer systems(e.g., Computer Aided Dispatch and Records Management System).
* May perform emergency call out dispatch duties for several municipal entities, such as Public Works, Code Enforcement, etc.
* May train new Police Dispatchers and provide daily and weekly input on progress and performance to supervisors as needed.

Qualification Guidelines


The following list represents the core competencies needed for success in this position.

* Critical Thinking - Analytically and logically evaluating information, propositions, and claims.
* Attention to Detail - Focusing on the details of work content, work steps, and final work products.
* Self-Management - Showing personal organization, self-discipline, and dependability.
* Decision Making - Choosing optimal courses of action in a timely manner.
* Informing- Proactively obtaining and sharing information.
* Teamwork - Collaborating with others to achieve shared goals.
* Oral Communication - Engaging effectively in dialogue.
* Handling Stress - Maintaining emotional stability and self-control under pressure, challenge, or adversity.
* Writing - Communicating effectively in writing.
* Using Technology - Working with electronic hardware including radio systems and software applications.


* Graduation from high school or GED equivalent, and at least one year of responsible experience in interacting with the public and performing general clerical duties.
* Radio operation, computer assisted dispatching and teletype experience is preferred.


The selection process may consist of a training and experience evaluation, written test, interview panel, and department-level interviews.


There are currently several vacancies in the Police Department which may be filled as a result of this selection process.

The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

Candidates selected for this position are subject to an 18 month probationary work period. Special Requirements

Successful completion of the state-mandated CLETS training program as required by the California State Department of Justice within six months of date of employment and ongoing maintenance of CLETS certification.

A California POST Basic Public Safety Dispatcher Certificate must be obtained within the first year of employment and maintained as a condition of continued employment.

A keyboarding certificate indicating the ability to type at the minimum speed of 45 words per minute with 95% accuracy.

Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances, and psychological evaluation.

As of September 3, 2021, anyone hired with the City of Pasadena must be fully vaccinated for COVID-19 before starting work. The City encourages applicants to get a free vaccination at a place of their choice or atwalk-in clinicsin Pasadena.A candidate's vaccination status will be reviewed as part of the post-offer pre-employment physical examination. Exemptions to the mandatory vaccination policy may be available for a medical, disability, or sincerely held religious belief.

A Police Dispatcher must be available to work a flexible schedule, including weekends, holidays, day, swing or graveyard shifts.

Only registered members can apply for jobs.

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