Treas Tech Suppt Analyst 1

Wells Fargo
Published
November 26, 2021
Location
El Monte, CA
Category
Job Type

Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Treasury Management & Payment Solutions

  • Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
  • Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

Wells Fargo Treasury Management Technical Support provides technical support and consultation to small business, middle-market, and corporate end-users related to the implementation and use of various e-commerce applications, mainly through the Commercial Electronic Office (CEO) used by these clients to manage receivables, initiate payment transactions, and produce reporting.  Through two contact centers on each coast, Treasury Management Technical Support provides this support across 45+ products to both internal customers including, customer service, sales officers, relationship managers, product management, technology/operations, as well as directly to our external customers, the application end-users, and their respective IT personnel.
 
Responsibilities Include:

  • Providing intermediate to advanced level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications.  Examples include but are not limited to; internet browser markup/scripting/display issues, transactional inconsistencies, associated application hardware support, network connectivity, and technical mechanics of application workflows.
  • Interprets, evaluates, and resolves where possible telephone, email, and internally assigned inquiries pertaining to the functional operation of all installed and supported applications, including associated hardware and software
  • Analyzes moderately complex inquiries and determines appropriate steps to resolve problems with treasury management applications. Consults with more experienced technical support staff or management when appropriate course of action is unclear.
  • Maximizing performance and efficiency for application end-users.  This support can be related to specific product or client’s application usage within the CEO portal in general.  Resolution is achieved through a combination of technical setting adjustments in the user’s environment, as well as more general tips and consultation about efficient and effective use of treasury online applications.
  • Responsible for monitoring production issue trends and communication of client reported defects or other feedback.  In this role, team members are responsible for bringing global system outages or client reported application defects to management’s attention, as well as capturing necessary information from the end-user to assist technology teams in troubleshooting or analysis.
  • Creating a positive client experience for customers engaging the team for treasury application technical support. This experience is measured by direct surveys sent to users the consultant has supported.  Whether a technical solution is available or not, it is paramount the client has the best experience possible by providing all alternatives and accurate delivery of technical information.
  • Act as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolution

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 2+ years of experience in one or a combination of the following: technical support, e-commerce application support, or e-commerce development experience
  • 1+ year of direct end-user support or customer service experience

Desired Qualifications

  • A BS/BA degree or higher in information technology
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Knowledge and understanding of treasury management industry, products and services
  • Excellent verbal, written, and interpersonal communication skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to work in a fast paced deadline driven environment
  • Strong telephone etiquette skills

Other Desired Qualifications

  • CompTIA A+ certification
  • CompTIA Network+
  • CompTIA Security+
  • Understanding of computer networking, including but not limited to: local area networks (LAN), wide area networks (WAN), internet service provision (ISP), Internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
  • Advanced understanding of end-user operating systems, Windows 10, and Mac OS
  • Advanced understanding of commercial web browsers such as MS Edge, Mozilla Firefox, Google Chrome, and Safari
  • Advanced understanding of smart phones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
  • Apple Certified iOS Technician (ACiT)
  • Apple Certified Mac Technician (ACMT)
  • Microsoft Certified Systems Engineer (MCSE)
  • Proven success in problem analysis and resolution with strong attention to detail and accuracy

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-El Monte: Min: $42,000 Mid: $58,300 Max: $74,600

Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Only registered members can apply for jobs.

Related Jobs

Stocker|Merchandiser (PM Shifts)   Los Angeles, CA new
December 6, 2021
Temporary Real Estate Clerk   Hollywood, CA new
December 6, 2021
IT Apprentice - 725   Los Angeles, CA new
December 6, 2021
December 6, 2021
Administrative Dental Front Office   Calabasas, CA new
December 6, 2021

Author: