Jayshil Rajendrakumar Patel

Major Incident Manager
  • College Station, Brazos
  • May 13, 2019

Jayshil Patel

College Station, Texas | (979) 422-8222 | jayshil@tamu.edu | linkedin

 

EDUCATION

Texas A&M University, Mays Business School                                                                                                                                                     College Station, Texas Master of Science in Management Information Systems (GPA: 3.5/4.0)                                                                  May 2020

 

Gujarat Technological University, BVM Engineering College                                                                                                        Anand, Gujarat/India

Bachelor of Engineering in Electronics (First Class with Distinction)                                                                     May 2016

 

SKILLS

Tools & Platforms: Tableau, Microsoft Office, Microsoft Project, Microsoft Visual Studio, Microsoft SQL Server, Microsoft Visio, Prezi, HP Service Manager, Kali Linux, JIRA

Technical Skills & Languages: C, C++, VBA, MATLAB, MySQL, TCP/IP suite, BASH Scripting, Python, Data Warehousing, Penetration Testing, FORTRAN, SSH, SSIS, SSAS, SSRS

Core Skills & Methodologies: Agile (SCRUM), Waterfall, Root Cause Analysis, Project Management, Requirements Gathering, Data Analysis, Data Visualization, Fishbone Diagram, System Development Lifecycle

Certifications & Training: ITIL Foundation, Learning Linux Command Line

 

EXPERIENCE

Tata Consultancy Services                                                                                                                                                                                                            Pune, Maharashtra/India

Assistant System Engineer                                                                                                               October 2016 – June 2018

  • Designed business solution for U.S. based financial client; reduced aging incident count from 56,000 to 190 in 3 months
  • Performed data analysis of the recurring incidents using pivot table and identified problems; improved the SLA adherence of incidents by 26%
  • Automated weekly and monthly SLA and aging incident reports using excel macros; reduced manual effort by 87.5%
  • Formulated a Standard Operating Procedure (SOP) document for Incident Management process along with a team of 3 members; it was published and implemented throughout the enterprise
  • Led Daily Operations review meeting and Enterprise Portfolio Stability meeting which were conducted across all the portfolios in the organization; improved risk management through tactful identification of recurring critical incidents
  • Devised incident priority matrix along with escalation matrix and implemented it in HP Service Manager to reduce the ambiguity in the assignment of priority to the incidents
  • Conducted training and knowledge transfer sessions on incident management for multiple teams across the organization
  • Acted as a liaison for Senior Management in coordinating technical teams to resolve Major Incidents to mitigate

financial, regulatory or reputational impact

LEADERSHIP

BVM Engineering College                                                                                                                                                   Anand, Gujarat/India

General Secretary                                                                                                                                    August 2015 – May 2016

  • Led the team of 700 students in organizing inter college Techfest – ‘Udaan 2016’, which had a budget of over $25,000, a headcount of 12,000 individual participants with 79 events spanning over 3 days
  • Managed an International Conference on ‘Women in Science & Technology: Creating sustainable career’ with the help of a team of 110 students which had delegates from 17 different countries

 

Samvedna Charitable Trust (NGO)                                                                                                                                                                                            Anand, Gujarat/India

Volunteer                                                                                                                                                                                                                                                                          August 2016 – June 2018

  • Organized funding events to facilitate activities such as managing and arranging essential goods for homeless people
  • Conducted primary education drives for the underprivileged children; student participation increased by 200%

 

International Student Association                                                                                                                                                                                          College Station, Texas

Internal Programs Coordinator                                                                                                            August 2018 – Present

  • Coordinate internal events, assist with membership recruitment and oversee the logistics aspect of the organization

 

ACTIVITIES & INTERESTS

Activities: College Central Committee, Indian Student Parliament, Indian Graduate Student Association

Interests: Reading, Badminton, Volleyball, Traveling, Hiking, Scuba Diving, Public Speaking

Category
E-mail
jayshil@tamu.edu
Phone Number
9794228222

Education

Master of Science in Management Information Systems @ Texas A&M University
Jul 2018 — May 2020
Bachelor of Engineering in Electronics @ Gujarat Technological University
Aug 2012 — May 2016

Experience

Assistant System Engineer @ Tata Consultancy Services
Oct 2016 — Jun 2018
• Designed business solution for U.S. based financial client; reduced aging incident count from 56,000 to 190 in 3 months
• Performed data analysis of the recurring incidents using pivot table and identified problems; improved the SLA adherence of incidents by 26%
• Automated weekly and monthly SLA and aging incident reports using excel macros; reduced manual effort by 87.5%
• Formulated a Standard Operating Procedure (SOP) document for Incident Management process along with a team of 3 members; it was published and implemented throughout the enterprise
• Led Daily Operations review meeting and Enterprise Portfolio Stability meeting which were conducted across all the portfolios in the organization; improved risk management through tactful identification of recurring critical incidents
• Devised incident priority matrix along with escalation matrix and implemented it in HP Service Manager to reduce the ambiguity in the assignment of priority to the incidents
• Conducted training and knowledge transfer sessions on incident management for multiple teams across the organization
• Acted as a liaison for Senior Management in coordinating technical teams to resolve Major Incidents to mitigate financial, regulatory or reputational impact

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