Kristi Ibarra

Experience Assistant Manager
  • Downey, CA
  • September 3, 2020
  • Over 3 years in management and 10 years customer service/ sales experience
  • Presently manage 20 sales and customer support employees
  • Lead and mentor a diverse team to achieve goals, objectives and future promotions
  • Computer knowledge: Microsoft Office Suite, POS, Store Budget Portal, KPI, ATS, Reflex Inc, Kronos, RFT
Category
E-mail
kristimibarra22@gmail.com
Phone Number
5626446201

Education

Bachelor of Science, Business Administration @ California State University Dominguez Hills
Sep 2020 — Dec 2018
Concentration in General Business
Associate of Science, Business Administration @ Cypress Community College
Sep 2020 — May 2016

Experience

Assistant Store Manager @ Walgreens
Oct 2016 — Current
• Responsible with day to day operations of store, including maintain inventory, ordering, processing of merchandise
• Resolve customer issues by researching and analyzing the best possible solution to guarantee customer satisfaction
• Develop and train new and current employees on policy and procedures through weekly meetings to ensure company standards and safety
• Ensure excellent customer satisfaction while simultaneously receiving multiple customer, vendor and staff questions
• Generate a weekly schedule for the store and pharmacy to ensure maximum efficiency and work flow
• Manage monthly payroll budget by utilizing the store budget portal to maintain budget
• Conduct annual individual reviews to ensure high employee competency criteria
• Review profit and loss statements and other financial reports with store manager to identify sales and expense control opportunities
• Lead weekly meetings with employees, reviewing store sales, schedules, policies, procedures and safety guidelines
• Coach employees on maintaining departments by using: on shelf availability, periodic counts, outs/order review and closeouts
Shift Lead @ Walgreens
Jan 2014 — Oct 2016
• Opened and closed daily store reports: cash, credit, debit, return invoices
• Processed vendor inventory claims in store system on a weekly basis to confirm receivables
• Delegated daily task to employees in order to maintain store appearance
• Managed inventory control with several vendors to reduce claims and costs
• Maintained five departments by completing periodic counts to keep excessive inventory low
Beauty Advisor/ Customer Service Assosciate @ Walgreens
Oct 2009 — Dec 2013
• Built and maintained relationships with customers to enhance their experience in store
• Recommended, answered, and explained to customers the proper use of cosmetics, lotions, and creams to soften and lubricate skin; moreover, to enhance their natural appearance
• Maintained front of store appearance by cleaning the registers and stocking high traffic area

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