Dedicated, Costumer service excellence worker
- Santa Barbara, CA
- September 18, 2018
A diligent and bubbly individual seeking a position where excellent multi-tasking skills combined with my friendly and detail oriented personality can be a useful part of a successful team. Extremely capable of multiple tasks in a fast paced environment while maintaining an excellent and enthusiastic work ethic under pressure.
Category
E-mail
Phone Number
Education
Diploma
@ Dos Pueblos High School
Aug 2012
— Jun 2016
Experience
Server / catering
@ Wild Wood Kitchen
Jun 2018
— Sep 2018
-Familiarizing guests with the menu and daily specials (in restaurant)
- Running multi-course meals
-Accurately recording food and drink orders
-Recommending wines/ beers to guest satisfaction
-Attending events and catering / serving food
-routinely clearing plates, cups and utensils
Successfully working hours 9+
- Running multi-course meals
-Accurately recording food and drink orders
-Recommending wines/ beers to guest satisfaction
-Attending events and catering / serving food
-routinely clearing plates, cups and utensils
Successfully working hours 9+
Lead Hostess
@ Four Seasons
May 2018
— Oct 2018
-Checked in guests for reservations
-Trained in forbes standard
-Assisted managers with duties
-Went above and beyond in making sure guest experience is -----nothing less than wonderful
-Coordinated floor map accordingly
-Answered telephone calls
-Used OPERA resort system to further inform managers/myself on VIP guests
-Stuffed / unstuffed menus
-Assisted bussers with duties
-Assisted servers with requests
-Successfully remembered customer preferences
-Trained in 5 star guest service.
-Trained in forbes standard
-Assisted managers with duties
-Went above and beyond in making sure guest experience is -----nothing less than wonderful
-Coordinated floor map accordingly
-Answered telephone calls
-Used OPERA resort system to further inform managers/myself on VIP guests
-Stuffed / unstuffed menus
-Assisted bussers with duties
-Assisted servers with requests
-Successfully remembered customer preferences
-Trained in 5 star guest service.
Bar Back
@ Jonathan Beach Club
Jul 2017
— Aug 2018
-Cleaned, mopped and vacuumed the bar area.
-Cleaned shelving, mixers, cups, blenders and soda guns.
-Notified a manager if a guest was intoxicated or rude to other guests.
-Bar attendant
-Cleaned shelving, mixers, cups, blenders and soda guns.
-Notified a manager if a guest was intoxicated or rude to other guests.
-Bar attendant
Head Host
@ King Seafood (Water Grill)
Jun 2017
— May 2018
-Maintained high standards of customer service during high-volume, fast-paced operations.
-Maintained all reservations through Open Table.
-Assigned seating to every reservation through guest preference -and needs.
-Run the floor and uphold my position at the front desk at all times.
-Stuff/ un-stuff Menu's Everyday.
-Answer multi-line phone and politely assisted guests with r-reservations and/ or questions.
-Attend all Customer service and New Produce Meetings
-Assign proper wait times according to reservation numbers for the current time.
-Rotate Servers accordingly.
-Quoted reasonable wait times to assure table availability for all reservations.
-Maintained all reservations through Open Table.
-Assigned seating to every reservation through guest preference -and needs.
-Run the floor and uphold my position at the front desk at all times.
-Stuff/ un-stuff Menu's Everyday.
-Answer multi-line phone and politely assisted guests with r-reservations and/ or questions.
-Attend all Customer service and New Produce Meetings
-Assign proper wait times according to reservation numbers for the current time.
-Rotate Servers accordingly.
-Quoted reasonable wait times to assure table availability for all reservations.
Host/Busser/Foodr-runner
@ Eureka
Feb 2017
— Jul 2017
-Assisted with guest inquiries, take-out orders and restaurant cleanliness.
-Routinely carried large loads of dishes to kitchen for washing and --politely assisted customers in person and via telephone.
-Assisted customers with food selection, inquiries and order customization requests.
-Maintained cleanliness and presentation of host desk and work area
-Set dining tables according to type of event and service standards.
-Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
-Routinely carried large loads of dishes to kitchen for washing and --politely assisted customers in person and via telephone.
-Assisted customers with food selection, inquiries and order customization requests.
-Maintained cleanliness and presentation of host desk and work area
-Set dining tables according to type of event and service standards.
-Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Host
@ Harry's Plaza Cafe
Jul 2016
— May 2017
Hostess, 07/2016 to 06/2017
Harry’s Plaza Cafe – Santa Barbara, CA
Assigned guests to tables suitable for their needs and according to rotation.
-Set dining tables according to type of event and service standards.
-Coordinated floor map according to number of reservations and seating preferences at the correct times of server arrival times.
-Cleared and re-set tables at conclusion of each guest meal
-Took food orders and relayed orders to kitchen
-Answered telephone calls and responded to inquiries.
Harry’s Plaza Cafe – Santa Barbara, CA
Assigned guests to tables suitable for their needs and according to rotation.
-Set dining tables according to type of event and service standards.
-Coordinated floor map according to number of reservations and seating preferences at the correct times of server arrival times.
-Cleared and re-set tables at conclusion of each guest meal
-Took food orders and relayed orders to kitchen
-Answered telephone calls and responded to inquiries.
