Yasmine Romero

Dedicated, Costumer service excellence worker
Dedicated, Costumer service excellence worker
  • Santa Barbara, CA
  • September 18, 2018

A diligent and bubbly individual seeking a position where excellent multi-tasking skills combined with my friendly and detail oriented personality can be a useful part of a successful team. Extremely capable of multiple tasks in a fast paced environment while maintaining an excellent and enthusiastic work ethic under pressure.

E-mail
romeroy196@gmail.com
Phone Number
8052843795

Education

Diploma @ Dos Pueblos High School
Aug 2012 — Jun 2016

Experience

Server / catering @ Wild Wood Kitchen
Jun 2018 — Sep 2018
-Familiarizing guests with the menu and daily specials (in restaurant)
- Running multi-course meals
-Accurately recording food and drink orders
-Recommending wines/ beers to guest satisfaction
-Attending events and catering / serving food
-routinely clearing plates, cups and utensils
Successfully working hours 9+
Lead Hostess @ Four Seasons
May 2018 — Oct 2018
-Checked in guests for reservations
-Trained in forbes standard
-Assisted managers with duties
-Went above and beyond in making sure guest experience is -----nothing less than wonderful
-Coordinated floor map accordingly
-Answered telephone calls
-Used OPERA resort system to further inform managers/myself on VIP guests
-Stuffed / unstuffed menus
-Assisted bussers with duties
-Assisted servers with requests
-Successfully remembered customer preferences
-Trained in 5 star guest service.
Bar Back @ Jonathan Beach Club
Jul 2017 — Aug 2018
-Cleaned, mopped and vacuumed the bar area.
-Cleaned shelving, mixers, cups, blenders and soda guns.
-Notified a manager if a guest was intoxicated or rude to other guests.
-Bar attendant
Head Host @ King Seafood (Water Grill)
Jun 2017 — May 2018
-Maintained high standards of customer service during high-volume, fast-paced operations.
-Maintained all reservations through Open Table.
-Assigned seating to every reservation through guest preference -and needs.
-Run the floor and uphold my position at the front desk at all times.
-Stuff/ un-stuff Menu's Everyday.
-Answer multi-line phone and politely assisted guests with r-reservations and/ or questions.
-Attend all Customer service and New Produce Meetings
-Assign proper wait times according to reservation numbers for the current time.
-Rotate Servers accordingly.
-Quoted reasonable wait times to assure table availability for all reservations.
Host/Busser/Foodr-runner @ Eureka
Feb 2017 — Jul 2017
-Assisted with guest inquiries, take-out orders and restaurant cleanliness.
-Routinely carried large loads of dishes to kitchen for washing and --politely assisted customers in person and via telephone.
-Assisted customers with food selection, inquiries and order customization requests.
-Maintained cleanliness and presentation of host desk and work area
-Set dining tables according to type of event and service standards.
-Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Host @ Harry's Plaza Cafe
Jul 2016 — May 2017
Hostess, 07/2016 to 06/2017
Harry’s Plaza Cafe – Santa Barbara, CA
Assigned guests to tables suitable for their needs and according to rotation.
-Set dining tables according to type of event and service standards.
-Coordinated floor map according to number of reservations and seating preferences at the correct times of server arrival times.
-Cleared and re-set tables at conclusion of each guest meal
-Took food orders and relayed orders to kitchen
-Answered telephone calls and responded to inquiries.

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