Director IT Engineering and Application Management – El Segundo, CA

UnitedHealth Group
June 9, 2021
El Segundo, CA
Job Type


Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliable. There’s no room for error. Join us and start doing your life’s best work. (sm)

The Director of IT Execution role leads the end-to-end software process, across multiple methodologies and software engineering organization. Will also lead other initiatives that add value to the organization but do not yield software solutions.

This position drives value to our customers and team members in a timely manner by driving delivery, coaching and transformation all while ensuring quality.  Owns continuous improvement through innovation and challenging the status quo.

Primary Responsibilities:

  • Meet commitments, honoring the needs of their customers on time, effective, and consistently, with high quality
  • Work daily with Business, Technical, Operations, and Finance partners in order to focus on the whole system and build One Optum CA
  • Drive the changes needed in order to serve their customers and remain an industry leading business through a focus on Organizational Agility
  • Coaching the team by meeting them where they are, developing their potential, and helping them find the answer that work best
  • Own an end to end process
  • Develops functional, market level, and/or site strategy, plans, production and/or organizational priorities
  • Identifies and resolves technical, operational and organizational problems outside own team
  • Product, service or process decisions are most likely to impact entire functions and/or customer accounts (internal or external)
  • Recognizes and implements appropriate patterns of delivery
  • Leads execution and drive value delivery while ensuring quality
  • Conducts resource management and succession planning
  • Owns delivery and roadmap plans
  • Owns financial management
  • Removes blockers
  • Communicates progress and promote transparency and accountability
  • Creates an intentional culture in line with Our United Culture
  • Fosters an environment of psychological safety
  • Creates the container where work can get done
  • Advocate for and protects the team
  • Develops and grow team members
  • Recognizes areas of potential growth (i.e., inefficiency, complacency, opportunities for innovation, etc.)
  • Plans for objective (processes, infrastructure, etc.) and subjective (people) changes
  • Communicates and clarifies pending changes for buy-in and planning
  • Drives mindset shifts that will transform behavior and lead to improved results by employing a growth mindset and building a culture of innovation
  • Acts as a hinge agent and the cultivator of fertile ground for change to happen and take hold
  • Assists in managing customer expectations to ensure strong customer satisfaction. Direct customer needs assessments and manage the delivery of services
  • Provides oversight and direction to the team to establish development process and standards that ensure the development team achieves objectives and milestones on time and within budget
  • Collaborates and provide guidance to project management resources in developing project plans by providing tasks and estimates
  •  Apply a strong aptitude for iterative functionality-driven software development, preferably leveraging Agile framework and software principles
  • Understand the business’s clinical and operational needs.  Maintain a strong knowledge of these needs through visits and communications with OneOptum CA businesses
  • Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in related field
  • 13+ years of computer systems experience with 5 or more years of management responsibility
  • 4+ years of managing large teams
  • 4+ years of experience with Agile Software Development Lifecycle (SDLC) methodology
  • 4+ years of experience managing and leading geographically dispersed technical teams
  • Knowledge and experience in multiple delivery methodologies and frameworks
  • Demonstrated ability for systems thinking and complex problem solving
  • Facility with multiple leadership stances including Teacher, Mentor, Facilitator, and Coach
  • Demonstrated Technical Competence
  • Demonstrated executive presence, political awareness and organizational navigation
  • Proven ability to translate vision into achievable business value and socialize value metrics
  • Demonstrated track record of leading technical teams, customer management and project management
  • Proven ability to work with IT operations to quickly come to resolution of open support requests
  • Proven team building, mentoring and leadership skills
  • Proven time management, decision-making, presentation and organization
  • Proven ability to define and implement process improvement and change management
  • Solid Healthcare industry data domain knowledge
  • Demonstrated communication skills - Define and communicate IT needs for the company’s future vision and objectives - Assimilate information quickly, communicate complex issues clearly and concisely
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: healthcare; product delivery; agile; leadership, El Segundo, Los Angeles, Ontario, Orange County, Irvine, Ventura, CA, California

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