Director of Customer Service (Management)

Elite Placement Group
Published
July 22, 2021
Location
Pasadena, CA
Category
Job Type

Description

Director of Customer Care $100k-$120k + excellent benefits

Full Time Direct Hire 100% In Office

Location: Pasadena

Technology corporation in Pasadena is searching for a Director of Customer Care.

Position Responsibilities

Manage the strategy for customer care organization and provide first class customer service

Establish KPI targets, measure department success and deliver a consistently high level of customer satisfaction and experience

Create and maintain a unified system to understand customer issues and enhance customer satisfaction

Provide the voice of the customer so that the company continues to deliver a Tier 1 experience: product, policy, and servicing in all its forms.

Develop the Customer Care team and leaders to positively impact long-term success of department and career growth/aspirations

Manage department P&L / budget

We will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the State of California Fair Chance Initiative for Hiring.

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